Treevy Marketing - Customer Terms of Service
Welcome to ShopTreevy.com, the official online E-commerce platform for Treevy Marketing Limited. By using this site, you agree to the following terms. Please read them carefully.
1. Using Our Website
By accessing or browsing ShopTreevy.com, you agree to use the site lawfully, responsibly, and in accordance with these Terms, our Privacy Policy, FAQs, and all applicable laws and regulations. Any misuse of this website, including actions that violate these terms or applicable laws, is strictly prohibited.
By continuing to use this website, you acknowledge that you have read, understood, and agreed to all policies outlined herein. If you do not agree to any part of these terms, you must discontinue use of the website immediately.
2. Health & Wellness Disclaimer
The statements made on this website and in the Health & Wellness section have not been evaluated by the Food and Drug Administration (FDA) or any other regulatory authority. The products and information provided are not intended to diagnose, treat, cure, or prevent any disease.
Always consult with your physician or a qualified healthcare professional before taking any dietary supplement, especially if you are pregnant, nursing, have a medical condition, or are taking any medications. If you choose to purchase from our Health & Wellness section without consulting a qualified healthcare professional, you assume full responsibility for any outcomes.
Treevy Marketing and its affiliates are not liable for any reactions, side effects, or consequences resulting from the use of our supplements, multivitamins, or any product provided. Individual results may vary.
By purchasing or using our products, you agree to these terms.
3. Policy Updates & Revisions
Treevy Marketing may revise these terms without prior notice. Your continued use of ShopTreevy.com after updates indicates your agreement to the revised terms.
4. Returns & Exchanges
We want you to be satisfied with your purchase. If there is an issue with your order, our return policy is outlined below.
Eligibility Window
Return requests must be submitted within the following timeframes:
Local Orders (Trinidad & Tobago): Within 48 hours of delivery
International Orders: Within 72 hours of delivery
Requests made outside of these timeframes will not be accepted.
Return & Exchange Eligibility
To qualify for a return or exchange, the following conditions must be met:
Items that are faulty or have confirmed manufacturing defects are eligible for return or replacement.
Items must be returned in their original condition, including all packaging, accessories, and contents.
A 10% restocking fee applies to all returns unless the item is faulty or has a manufacturer defect.
Items that are used, altered, damaged due to misuse or improper handling, or tampered with by the customer are not eligible for return or exchange. Manufacturer defects are excluded from this condition.
Certain products may be non-returnable once opened; customers are advised to contact us before opening such items.
By accepting delivery (either personally or through an authorized representative), customers acknowledge that the item was received in good condition unless otherwise reported within the eligible return window.
Return Process
To initiate a return, please email:
Include the following details:
Reason for return
Copy of your invoice or receipt
Order details
A member of our team will review your request and provide further instructions.
Return Shipping
Customers are responsible for the cost of returning the item via courier service or TTPost. However, return costs will be waived if the product is faulty or has a confirmed manufacturer defect. All items must be returned in their original condition, including packaging and accessories, to qualify for a refund.
For any questions or clarification, please contact [email protected]
5. Intellectual Property Rights
Everything you see on ShopTreevy.com — including images, design, content, logos, software, and code — is protected by copyright and other intellectual property laws. These rights are owned by Treevy Marketing or used with proper licensing.
You may only use our website for personal, non-commercial purposes. Downloading, reproducing, distributing, or copying content without written permission is prohibited, except for personal reference like printing a page for your records.
6. Legal Jurisdiction
These terms are governed by the laws of Trinidad and Tobago. Any disputes related to the use of this website will be handled by the courts of Trinidad and Tobago.
7. Community Guidelines
We encourage open and respectful communication with our customers and followers. By interacting with Treevy Marketing on our website or affiliated platforms, you agree to the following:
- Be respectful of others. Discriminatory, offensive, or abusive language will not be tolerated.
- No spam, fake reviews, or misleading content.
- Do not post personal, sensitive, or third-party information publicly.
- We reserve the right to remove or report content that violates these rules.
- Repeated violations may result in being blocked or restricted from our platforms.
We want all our customers and visitors to feel safe, valued, and heard. Let’s keep Treevy’s spaces positive and helpful.
8. Social Media Engagement
Treevy Marketing actively engages with its community across social media platforms, including Instagram, Facebook, TikTok, and WhatsApp. By interacting with our brand on these platforms, you agree to the following terms:
Content Usage & Sharing
Public comments, messages, or tagged content may be featured in our marketing materials, with appropriate credit where applicable.
By tagging or mentioning Treevy Marketing in photos or videos, you grant us permission to repost, share, or use that content for promotional purposes, unless you explicitly request otherwise.
Community Guidelines
We do not tolerate hate speech, harassment, abusive language, or inappropriate content.
Any such content may be removed, hidden, or reported at our discretion.
Promotions & Campaigns
All promotions, giveaways, and contests will be subject to their own specific rules and eligibility requirements.
These rules will be clearly stated in the relevant post or campaign announcement.
Customer Support
For order-related issues or private concerns, please contact us directly for faster assistance:
We value our Treevy community and appreciate your continued support and engagement.
Need Help?
If you have any questions or need additional information or support, we're here to help.
Phone:
+1 (868) 746 - 0522
Email:
[email protected]
[email protected]
Our team will be happy to assist you with any inquiries regarding orders, products, warranties, or general support.
