Questions & Answers
Write us an e-mail by clicking on Contact Us or just send us an e-mail directly to [email protected]
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CONTACT INFORMATION
Do you have any questions or concerns? Send us an email and we’ll get in touch shortly.
Shopping Information
How to place an order?
Browse our catalogue, add multiple items to your cart or simply click buy now. You will then be guided to an easy checkout.
What payment methods do you accept?
We accept all major credit cards and most Trinidad & Tobago Visa debit cards.
No credit card is required to shop with us.
Please note that First Citizens Bank credit cards are accepted; however, First Citizens Bank debit cards are currently not accepted.
Is my payment information secure?
Yes, protecting your payment information is our highest priority. At Treevy Marketing, we utilize industry leading security measures to ensure that your personal information and payment details are safe and secured.
Secure Payment Gateway
All transactions are processed through a trusted payment gateway that employs advanced encryption technology.
Data Encryption
We utilize state of the art cyber-security systems that are specifically designed to safeguard all sensitive information.
No Data Storage
For your safety, we do not store any payment information on our servers. This ensures that your data remains safe and secure.
Delivery Policy
At Treevy Marketing, we currently offer delivery services throughout Trinidad and Tobago, making it easy for you to shop from the comfort of your home.
Delivery Locations
We deliver to:
Residential addresses
Business or workplace addresses
Gated communities and apartment complexes
At checkout, you will be able to enter your preferred delivery address, and our team will handle the rest.
Estimated Delivery Times
Delivery times may vary depending on your location:
Trinidad: 3 – 8 business days
Tobago: 5 – 10 business days
Please note that delivery times are estimates and may vary due to demand, weather conditions, or logistical factors.
Important Information
We do not deliver to high-risk areas.
If your address is classified as high risk, arrangements will be made for collection at a safe and convenient location.
Customers are responsible for ensuring accurate delivery details at checkout to avoid delays.
International Shipping
At this time, international shipping is not automatically available. However, you may contact us to check availability:
What should I do if my order has been delayed or unfulfilled?
Please email our support team at: [email protected]
With the following information:
- Full name
- Date of purchase
- Order/invoice number
Our team works tirelessly to satisfy the needs of all our customers. We are here to serve you.
Contact Us
If you have any questions or need additional information or support, we're here to help.
Phone:
+1 (868) 746 - 0522
Email:
[email protected]
[email protected]
Our team will be happy to assist you with any inquiries regarding orders, products, warranties, or general support.
Cancellation Information
Can I Cancel or Change My Order?
At Treevy Marketing, we strive to provide a seamless shopping experience. However, we understand that circumstances may arise where you need to cancel or modify an order.
This policy explains the conditions for cancelling orders before and after payment.
1. Order Cancellation Before Payment
Orders that have been placed but not yet paid for may be cancelled at any time before payment is completed.
No fees or charges apply for unpaid order cancellations.
2. Order Cancellation After Payment
Once an order has been processed:
The order can no longer be cancelled.
3. Important Information
Orders cancelled due to stock unavailability or internal issues will be automatically refunded.
Frequent cancellations may result in account review and potential restrictions.
For assistance or inquiries, please contact: [email protected]
Refunds and Returns Information
Refund Policy
At Treevy Marketing, we are committed to ensuring customer satisfaction. We offer refunds and/or exchanges for eligible items that are defective or faulty due to manufacturing issues.
Eligibility for Refunds
Refunds are available under the following conditions:
The item has a manufacturing defect or is faulty upon arrival.
A refund request is made within 48 hours of receiving the item.
The item is returned in its original condition, with all original packaging and contents included.
Proof of purchase (receipt or order confirmation) is provided.
Refund or Replacement Options
Once the returned item has been inspected, customers may choose:
A full refund, or
A replacement item, subject to availability.
Return Process
Customers are responsible for returning the item via our courier service or TTPost. All items must be returned in their original condition, including packaging and accessories, to qualify for a refund.
Important Notes
Refunds are not issued for customer negligence, misuse, or change of mind.
Refunds are not available for health and wellness products, food, or beverage items (any consumable goods).
Returned items that do not meet the stated conditions may be rejected.
For any questions or assistance, please contact us at [email protected].
Return Policy & How to Return an Item
At Treevy Marketing, we accept returns only for items that are faulty or have manufacturing defects. We are committed to ensuring product quality and customer satisfaction.
Eligibility for Returns
Returns are accepted under the following conditions:
The item is defective or has a manufacturing fault.
A return request is submitted within 48 hours of receiving the item.
The item is returned in its original condition, including all packaging, parts, and contents.
A 10% restocking fee applies to all returns, unless the item is verified to have a manufacturer defect.
Proof of purchase is provided.
How to Return an Item
To request a return, please email us at:
Email Subject:
Return Request – Order # [Your Order Number]
Email Body Should Include:
Full Name (as shown on receipt)
Order / Invoice Number
Date of Purchase
Reason for Return
Photos of the item (if applicable)
Our support team will review your request and provide return instructions.
Important Notes
Returns are not accepted for customer negligence, misuse, or change of mind.
We do not accept returns on health and wellness products, food, or beverages (consumable items).
Items must be returned in original packaging with all included contents for approval.
For further assistance, please contact: [email protected]
Important Information
Disclaimer
By using ShopTreevy.com and/or purchasing any goods or services from Treevy Marketing, customers agree to all terms, conditions, policies, and guidelines outlined in our Terms of Service, Privacy Policy, and Frequently Asked Questions (FAQs). Continued use of our website constitutes acceptance of these terms.
Delivery Responsibility
Treevy Marketing will not accept liability for items delivered to or received by any individual other than the named recipient provided at the time of purchase. Customers are responsible for ensuring that the correct recipient is available to receive the order.
We strongly advise that the individual(s) listed on the receipt are present and available at the time of delivery or collection.
Delivery Address & Logistics
All deliveries are made strictly to the address provided at checkout or as stated on the official receipt.
Please note that delivery services may be carried out by third-party logistics providers. While we carefully select our delivery partners, Treevy Marketing is not liable for delays or issues arising from the actions of third-party delivery services.
Agreement to Terms
By completing a purchase on ShopTreevy.com, customers acknowledge and agree that:
They have read and accepted all applicable policies.
They understand that Treevy Marketing operates under the stated Terms of Service/Usage Policy, FAQ and supporting policies.
Treevy Marketing shall not be held liable beyond the conditions outlined in these documents.
For any questions or clarifications, please contact us at [email protected]
