Where Can My Order Be Delivered?

We currently deliver throughout Trinidad and Tobago.

Orders can be delivered to:

  • Residential addresses

  • Business or workplace addresses

  • Gated communities and apartment complexes

Shop from the comfort of your home! At checkout, simply enter your preferred delivery address, and we'll take care of the rest.

Estimated Delivery Times

Delivery times may vary depending on your location:

  • Trinidad: 3–8 business days

  • Tobago: 5–10 business days

Please note that delivery timeframes are estimates.

Disclaimer

  • We do not deliver to high-risk areas.

  • If your delivery address is classified as a high-risk area, alternative arrangements will be made for collection at a safe and convenient location.

  • For international shipping inquiries, please contact us at [email protected] to confirm availability and applicable shipping options.

Please note that international shipping availability, delivery times, and costs may vary depending on the destination.

What should I do if my order has been delayed or unfulfilled?​

If your order has not arrived within the estimated delivery timeframe, please contact our support team using either of the methods below:

📧 Email: [email protected]
📞 Phone: +1 (868) 746 - 0552

Note: Please allow at least 8 business days from the date of purchase before contacting us regarding a delayed delivery. This allows sufficient time for processing and courier transit.

Please provide the following information:

  • Full Name

  • Date of Purchase

  • Order/Invoice Number

At Treevy Marketing, we work diligently to ensure that all orders are delivered within the estimated delivery window of 3–8 business days for Trinidad and 5–10 business days for Tobago.

However, in rare circumstances, delays may occur due to factors beyond our control, including supply chain disruptions, courier delays, adverse weather conditions, public holidays, or other logistical challenges.

If your order is delayed, our team will investigate the matter and provide you with an update as soon as possible. We appreciate your patience and understanding and remain committed to delivering your order as quickly as possible.

Please refer to the delayed delivery policy below for additional information regarding delayed shipments.

Delayed Delivery Policy

At ShopTreevy.com, we strive to ensure that all orders are processed and delivered on time. However, unforeseen circumstances may occasionally cause delays. We value your time and satisfaction, so we’ve outlined our policy below:

Standard Delivery Timeframes

Orders are typically delivered within the following timeframes:

  • Trinidad: 3–8 business days

  • Tobago: 5–10 business days

Delivery times are estimates and may vary depending on location, product availability, courier operations, weather conditions, and other factors beyond our control.

Notification of Delay

If your order is expected to be delayed beyond the estimated delivery timeframe, we will make reasonable efforts to notify you via email, telephone, or other available contact methods and provide an updated delivery estimate.

Causes of Delay

Delays may occur due to, but are not limited to:

  • Adverse weather conditions or natural disasters

  • Courier service disruptions or delays

  • High order volumes during promotions, sales, or holiday periods

  • Stock availability or supplier restocking delays

  • Incorrect or incomplete delivery address or information provided by the customer

  • Circumstances beyond the reasonable control of Treevy Marketing Limited

Customer Support

If your order has not arrived within the estimated delivery timeframe, please contact our support team.

Note: Please allow at least 8 business days from the date of purchase before contacting us regarding a delayed delivery. This allows sufficient time for processing and courier transit.

📧 Email: [email protected]
📞 Phone: +1 (868) 746 - 0552

Please provide the following information:

  • Full Name

  • Date of Purchase

  • Order/Invoice Number

Our team will investigate the matter and provide an update as soon as possible.

Resolution of Delayed Orders

Where appropriate, Treevy Marketing may provide a delivery update, replacement, refund, or alternative resolution at its sole discretion and in accordance with our applicable policies.

Treevy Marketing shall not be liable for delivery delays caused by circumstances beyond its reasonable control, including delays attributable to third-party couriers, suppliers, weather events, or other unforeseen disruptions.

Need Help?

If you have any questions, concerns, or require assistance, please contact our support team:

📧 Email: [email protected]
📞 Phone: +1 (868) 746 - 0552

We're always happy to help.

Thank you for choosing ShopTreevy.com.

Your Trusted Online Shopping Destination in Trinidad & Tobago.